Enterprise AV Support Without the Fragmentation

PIXEL GLOBAL CARE

PIXEL GLOBAL CARE

Global organisations have standardised their collaboration platforms, workplace technology and communications infrastructure.

Yet AV support remains fragmented.

Different vendors. Different service levels. Different standards.

One global service desk

One SLA

One accountable partner

Consistent AV support in every location

Global AV Operations | Enterprise AV Support | AV Experience Management

Predict, Protect, Perform

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35

CITIES DEPLOYED

50+

COUNTRIES

80%

REMOTE RESOLUTION

24/7

GLOBAL SUPPORT

16+

YEARS EXPERIENCE

Modern Workplaces Depend on Consistent AV Support

THE PROBLEM

THE PROBLEM

When workplace technology fails, productivity suffers.

Yet many organisations still manage multiple AV providers, regional subcontractors and disconnected support models.

Inconsistent service across locations

Slow issue resolution

Limited visibility across the AV estate

Increased pressure on IT and Workplace teams

Multiple support contracts

Unclear ownership

Poor user experience

Limited visibility across the AV estate

Multiple SLAs

The technology is standardised. The support behind it often isn’t.

WHY EXISTING MODELS FAIL

WHY EXISTING MODELS FAIL

The Partner Chain Problem

Most “global” AV support providers rely on layers of regional partners and subcontractors.

Multiple escalation paths
Inconsistent quality
Delayed responses
Fragmented accountability

Organisations spend more time managing suppliers than improving workplace experience.

See How We Solve This

Global AV Support Without The Partner Chain

WHY PIXEL GLOBAL CARE

Pixel Global Care was built to solve one challenge:

How do enterprise organisations deliver a consistent AV experience across every location?

Predict, Protect, Perform

We don’t disappear after installation

We don’t pass responsibility between suppliers

We don’t create unnecessary layers

READY TO TALK?

Partner with a team that owns the outcome

We act as an extension of your IT, Workplace and Facilities teams, delivering one globally managed service with clear ownership from start to finish.

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A Support Model Built Around Your Environment

HOW IT WORKS

Discover

Discover

Monitor

Monitor

Human Support

Resolve

Operational Confidence

Improve

Discover

Before support begins, we take the time to understand your AV estate. Whether we installed it or not, we audit your environment, validate documentation and establish a complete operational baseline so our engineers know your systems from day one.

Monitor

Our Global Care Hub provides 24-hour follow-the-sun support, backed by proactive monitoring and remote management. We identify and investigate issues early, often resolving them before users are even aware of a problem.

Resolve

When you contact us, you speak to a real engineer who already understands your environment. Around 80% of issues can be resolved remotely, with UK-based third-line specialists and rapid on-site escalation available whenever required.

Improve

Every interaction is logged and analysed to identify trends, reduce recurring issues and improve reliability over time. Your dedicated Service Delivery Manager works proactively with your team to ensure your AV environment continues to perform at its best.

Global Consistency.
Local Delivery.

GLOBAL REACH

GLOBAL REACH

Whether your teams are in London, Frankfurt, Singapore or New York, they receive the same service standards, reporting and accountability.

One contract

One support model

Fast response times to broken meeting rooms are no longer enough. The future of enterprise AV is zero downtime — resolving issues before the user even knows they existed.

One global team

Talk To Our Team

TRUSTED BY GLOBAL ORGANISATIONS

  • "Pixel Global AV has been a trusted strategic partner of Simply Business for years. Having supported us through four separate office moves, they’ve proven time and again that they can handle complex, end-to-end audio-visual installations without a hitch. Beyond the big moves, their ongoing support contract gives us total peace of mind. Whenever an issue arises, Pixel is right there to resolve it swiftly. They’ve also been instrumental in executing our major company events, including our Frank Bruno mental health talk, ensuring the AV was completely seamless. We lean on them heavily, and they always deliver."

    James Farley, BizOps Manager, Simply Business

  • “We have had a very positive experience working with Pixel Global. Their team is knowledgeable, professional, and responsive, with a strong understanding of AV technologies and the challenges involved in delivering reliable solutions. They are always willing to provide advice, respond quickly to queries, and work collaboratively to resolve any issues that arise. Their technical expertise and customer-focused approach make them a dependable partner for AV projects. I would have no hesitation in recommending them to anyone looking for an AV partner."

    Pixel Global AV Client - Global Advertising Group

  • "We have worked with Pixel Global AV on numerous projects across our global office portfolio and have consistently been impressed by their professionalism, technical expertise, and commitment to customer success. Their team takes the time to understand our requirements, communicates clearly throughout every stage of a project, and delivers solutions that meet both our operational and user experience goals. Whether supporting new office buildouts, conference room deployments, or ongoing maintenance and enhancements, Pixel has proven to be a dependable partner that we can trust to get the job done right. Their responsiveness and dedication to quality have made them an extension of our own team, and we highly recommend their services.”

    Pixel Global AV Client - Global Private Equity Company

  • “We are very pleased with the service provided by the Pixel team. The team was highly responsive and understood our brief from the outset, they helped work through some technical challenges with our design and found solutions for some intricate issues after implementation. Their engineers are technically capable and provided prompt, effective support whenever required. They delivered a polished, professional solution against a very tight schedule. The team have been great and we’re pleased to continue the partnership and would be pleased to recommend them.”

    Pixel Global AV Client - Energy and commodities company

PIXEL GLOBAL CARE

Ready to Simplify Global AV Support?

Stop managing multiple suppliers and fragmented support models.

Partner with a team that owns the outcome.

One Contract. One Standard. One Accountable Global Team.

Schedule a Discovery Call
Book a Consultation

What You Get With Pixel Global Care

THE OUTCOME

One Global Contract

One Accountable Team

Reduced Burden on IT Teams

80% Remote Resolution Target

Greater Workplace Reliability

Improved User Experience

Talk To Our Team
Talk To Our Team

One Support Standard

BOOK A CONSULTATION

Please complete the form below to arrange your free consultation. A member of our team will contact you to find a convenient date and time for the call.

Global Consistency. Local Delivery.

One Contract. One Standard.
One Accountable Global Team.

Whether your teams are in London, Frankfurt, Singapore or New York, they receive the same service standards, reporting and accountability.

Call our service team
+44(0) 20 3906 7180

Email Us
pixelcare@pixelglobalav.com

Book a Discovery Call

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Global offices
Global offices located in the United Kingdom, India, Singapore and Ireland

With offices around the globe, we are never too far away from our clients.