PIXEL GLOBAL CARE
Enterprise AV Support Without the Fragmentation
Global organisations have standardised their collaboration platforms, workplace technology and communications infrastructure.
Yet AV support remains fragmented.
Different vendors. Different service levels. Different standards.
Pixel Global Care provides a single global support model that delivers consistent AV experiences across every location through one accountable team.
Global AV Operations | Enterprise AV Support | AV Experience Management
35
CITIES DEPLOYED
50+
COUNTRIES
80%
REMOTE RESOLUTION
24/7
GLOBAL SUPPORT
16+
YEARS EXPERIENCE
THE PROBLEM
Modern Workplaces Depend on Consistent AV Support
When meeting rooms fail, productivity suffers.
Yet many organisations still manage multiple AV providers, regional subcontractors and disconnected support models.
Inconsistent service across locations
Slow issue resolution
Increased pressure on IT and Workplace teams
Unclear ownership
Poor user experience
Limited visibility across the AV estate
The technology is standardised. The support behind it often isn’t.
WHY EXISTING MODELS FAIL
The Partner Chain Problem
Most “global” AV support providers rely on layers of regional partners and subcontractors.
Organisations spend more time managing suppliers than improving workplace experience.
Global AV Support Without The Partner Chain
WHY PIXEL GLOBAL CARE
Pixel Global Care was built to solve one challenge:
How do enterprise organisations deliver a consistent AV experience across every location?
We don’t disappear after installation
We don’t pass responsibility between suppliers
We don’t create unnecessary layers
READY TO TALK?
Partner with a team that owns the outcome
We act as an extension of your IT, Workplace and Facilities teams, delivering one globally managed service with clear ownership from start to finish.
Built for Enterprise.
Accountable at Every Level.
WHAT MAKES US DIFFERENT
Direct Ownership
Every issue has a single owner until resolution.
The same support experience, processes and service levels worldwide.
Consistent Global Standards
Built on relationships, trust and responsiveness - not ticket processing.
Human Support
Reliable workplace technology backed by clear accountability.
Operational Confidence
A Support Model Built Around Your Environment
HOW IT WORKS
Discover
Monitor
Human Support
Operational Confidence
Discover
Before support begins, we take the time to understand your AV estate. Whether we installed it or not, we audit your environment, validate documentation and establish a complete operational baseline so our engineers know your systems from day one.
Monitor
Our Global Care Hub provides 24-hour follow-the-sun support, backed by proactive monitoring and remote management. We identify and investigate issues early, often resolving them before users are even aware of a problem.
Resolve
When you contact us, you speak to a real engineer who already understands your environment. Around 80% of issues can be resolved remotely, with UK-based third-line specialists and rapid on-site escalation available whenever required.
Improve
Every interaction is logged and analysed to identify trends, reduce recurring issues and improve reliability over time. Your dedicated Service Delivery Manager works proactively with your team to ensure your AV environment continues to perform at its best.
Global Consistency.
Local Delivery.
GLOBAL REACH
Whether your teams are in London, Frankfurt, Singapore or New York, they receive the same service standards, reporting and accountability.
One contract
One support model
One global team
TRUSTED BY GLOBAL ORGANISATIONS
“Pixel Global Care has transformed the way we support our global AV estate. Consistent service, clear accountability, and rapid response have given our teams complete confidence, wherever they work.”
Global Workplace Technology Director
PIXEL GLOBAL CARE
Ready to Simplify Global AV Support?
Stop managing multiple suppliers and fragmented support models.
Partner with a team that owns the outcome.
One Contract. One Standard. One Accountable Global Team.
What You Get With Pixel Global Care
THE OUTCOME
One Global Contract
One Accountable Team
Reduced Burden on IT Teams
80% Remote Resolution Target
Greater Workplace Reliability
Improved User Experience
One Support Standard
BOOK A CONSULTATION
Please complete the form below to arrange your free consultation. A member of our team will contact you to find a convenient date and time for the call.
Call Us
+44(0) 20 3848 4760
Email Us
info@pixelglobalAV.com
Book a Discovery Call (Calendly)
Global offices
Global offices located in the United Kingdom, India, Singapore and Ireland
With offices around the globe, we are never too far away from our clients.